Conflict Competency

Mediation, Arbitration and Facilitated Dialogue

ADR Vantage provides a variety of ADR services such as mediation and arbitration. Other ADR processes offered include: conciliation, facilitated dialogue, fact-finding, and ombudsmen services. The firm maintains a nationwide roster of dispute resolution professionals to serve clients within their regions.

Conflict Assessment and ADR Systems Design

ADR Vantage helps organizations seeking solutions to ineffective working relationships within work units or organization-wide. This may be in the form of assessment of existing or potential conflict; establishment of internal mechanisms for improving communications and problem solving; and/or consultation on policies and practices that minimize conflict. This systems approach integrates ADR practices into current employee complaint and grievance procedures.

Program Evaluation

ADR Vantage recently completed a series of program evaluations on ADR systems in the Federal sector. These reports provided a baseline for program review and offered recommendations on the future development of these conflict management programs. The scope included both workplace and customer-related ADR services.

Conflict Management Training

Training topics include conflict management, interest-based negotiation, basic and advanced mediation processes and skills, general ADR overview, mediating disability disputes, cultural factors in mediation and preparing managers and lawyers for the ADR process.

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ADR Vantage, Inc., 1660 L St., NW, Suite 501, Washington, DC
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